Terms of Service

Roamoir (“Roamoir”, “we”, “us”, “our”) is a service that helps you create printed memory books from photographs, videos, audio, music, notes and other material, with the help of automated tools that organise, lay out and draft accompanying text. Roamoir is operated by LEGAL NAME, trading as Roamoir, a sole trader based in the United Kingdom, whose contact details are set out at the end of these terms.

These terms form a legally binding agreement between you and us. They apply alongside our Privacy Policy, which explains how we handle personal data, and any other policies or rules we refer to. Where these terms mention a specific step, feature, price or timescale, the version shown on roamoir.com at the time of your order applies.

Nothing in these terms affects your legal rights as a consumer that cannot be excluded or limited by law.

• “Account Holder” means the person who creates a Roamoir account and who creates, controls, approves and orders a Book. You are the Account Holder when you use the service.
• “Book” means a memory book (physical or digital) created through the service.
• “Collaborator” means any person the Account Holder invites to contribute Content, for example through a shareable link or QR code.
• “Content” means everything uploaded to or included in a Book, including photographs, videos, audio, voice recordings, music or playlist selections, names, likenesses, text, notes and any other material, whether added by the Account Holder or a Collaborator.
• “AI Content” means text, layout suggestions, summaries or other material generated or assisted by automated tools within the service.
• “Services” means the Roamoir website, platform, creation tools, collaboration features, and the printing and delivery of Books.

You must be at least 18 years old and able to enter into a legally binding contract to create an account and place an order. By using the service you confirm that you are.

You are responsible for keeping your account details secure and for all activity that takes place under your account. Please tell us promptly if you believe your account has been used without your permission.

You may sign in using a third-party sign-in provider. Your use of that provider is subject to its own terms.

Roamoir lets you gather Content, invite Collaborators to add their own, and produce a Book. Our tools help organise and lay out that Content and may draft accompanying text. You then review and approve a preview before anything is printed. Once approved and paid for, your Book is produced and delivered.

A key feature of the service is that you review and approve your Book before it is printed. That approval step matters throughout these terms: it is the point at which you confirm the Book is what you want and that you are entitled to include everything in it.

You are solely responsible for all Content in your Book. This is the most important part of these terms. As the Account Holder, you are responsible for every piece of Content in your Book, whether you added it yourself or a Collaborator added it through your invitation. The Book is yours, created under your control, and the responsibility for what goes into it rests with you.

You confirm and promise (warrant) to us that:

• you own, or have obtained all rights, licences, consents and permissions necessary to upload, use, store, reproduce and print all Content in your Book;
• you have the permission of every identifiable person who appears in, or whose personal information, voice, image or likeness is included in, the Content, and, where any such person is a child, the permission of a person with parental responsibility for that child;
• you have the right to include any music, playlist, artwork, logo or other third-party material in the Content, and your use of it does not infringe anyone's intellectual property or other rights;
• the Content does not break the law, is not defamatory, obscene, harassing or harmful, and does not breach anyone's privacy, publicity, data-protection or other rights;
• all Content contributed by your Collaborators is included with your knowledge and authority, and you are responsible for it as if you had added it yourself.

We rely on these promises. We do not, and cannot, check whether you or your Collaborators hold the rights or permissions needed for the Content. We are entitled to rely on your promises above, and on your approval of the Book, as your confirmation that everything in it may lawfully be printed and delivered.

If you are not certain you have the necessary rights or permissions for any Content, you must not include it.

The service lets you invite Collaborators to add Content, for example by sharing a link or QR code. Anyone with that link may be able to contribute, and material reached through QR codes in a finished Book (such as videos or playlists) may be accessible to anyone who has the code or the Book.

You are responsible for your Collaborators and for their contributions. You decide who to invite, what to include, and what appears in the final Book. You confirm that you have the authority to invite each Collaborator and to include their Content, and that the promises in section 5 apply to all Collaborator Content just as they apply to Content you add yourself. You remain the Account Holder and the person responsible for the Book as a whole.

You are responsible for handling any personal data your Collaborators provide (such as their photographs or contact details) fairly and lawfully, and for making them aware, where appropriate, of how their contributions will be used in your Book.

So that we can provide the service, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, adapt, lay out, transmit and print the Content, and to produce, fulfil and deliver your Book. This licence is limited to what we need to operate the service and produce your Book, and it ends when we no longer need it for those purposes, subject to any retention set out in our Privacy Policy.

Your approval is your instruction and permission to print. When you approve your Book for printing, you are instructing us to produce it and confirming that you hold all rights and permissions necessary to have every part of it printed and delivered. The permission and authority to print your Book rests ultimately with you as the Account Holder. We produce your Book on the strength of your approval and the promises you have made in these terms.

We may decline to print, or may stop producing, any Book where we reasonably believe the Content is unlawful, infringes someone's rights, or breaks these terms, but we are not obliged to review Content, and any decision to decline does not transfer responsibility for the Content to us.

Some text and layout in your Book may be generated or assisted by automated tools. AI Content is intended as a helpful starting point, not a finished or verified account.

• It is a draft for you to review. AI Content may contain inaccuracies, invented details, or descriptions that do not reflect what actually happened. You are responsible for reading, correcting and approving all text before your Book is printed.
• We do not guarantee accuracy. Because you review and approve every Book before printing, we do not warrant that AI Content is accurate, complete or suitable, and you should not rely on it as a factual record.
• You are responsible for the final text. Once you approve your Book, the text in it is treated as your content, and the promises in section 5 apply to it. If AI Content refers to real, named people, you are responsible for ensuring it is accurate and does not harm or misrepresent them.

The ownership status of purely automated content can be uncertain under current law. Section 9 explains what you own and what you are licensed to use.

As between you and us, you keep all rights you already hold in the Content you provide. We keep all rights in the Roamoir service, platform, software, templates, designs and brand.

When you have paid for your Book, we grant you a licence to use, keep, display and share your finished Book for your own personal, non-commercial purposes. Some elements of your Book (such as templates, design elements and any AI Content) may be licensed to you rather than owned by you, and the legal ownership of purely automated content may be limited or uncertain. This licence is personal to you and does not transfer ownership of our underlying materials.

If you want to use your Book commercially, please contact us first.

You create and approve your Book before you pay. When you approve your Book and place your order, you make an offer to buy it. A contract is formed when we accept your order, which we may do by confirming it or by beginning production.

The price payable is the price shown to you at the point of order on our website, together with any delivery charge shown. Prices may change from time to time, but changes do not affect an order we have already accepted.

Payment is taken through our third-party payment provider. You confirm that you are authorised to use the payment method you provide.

If you take out a subscription, the details shown at the point of sign-up, including how often Books are produced, how and when you are charged, and any minimum term, form part of these terms.

You may pause or cancel a subscription in line with the options shown in your account. Cancelling stops future Books and future charges; it does not automatically cancel a Book already approved and in production. Any charge already properly taken for a Book that has been produced is non-refundable except where you have a legal right to a refund (for example, if the Book is faulty).

Books are made to your order and personalised to you. We print and deliver within the timescales shown at the point of order; these are estimates and may vary.

Personalised goods and your right to cancel. Because each Book is personalised and made to your specification, you do not have the usual 14-day right to change your mind and cancel once you have approved your Book and production has begun. This does not affect your rights if your Book is faulty.

Faulty or damaged Books. If your Book arrives damaged, faulty or not as described, please contact us within a reasonable time and we will put it right, by reprinting, replacing or refunding, in line with your legal rights under the Consumer Rights Act 2015. Please keep the packaging and send us photographs so we can help quickly.

We are not responsible for print imperfections that result from the quality, resolution or format of the Content you supplied, or from choices you made and approved in the preview.

You agree not to use the service to upload, create, order or share any Content that:

• you do not have the rights or permissions to use;
• is unlawful, defamatory, obscene, sexually explicit involving any person who is or appears to be a child, harassing, threatening, or that promotes violence or hatred;
• infringes anyone's intellectual property, privacy, data-protection or other rights;
• contains anyone's personal information without a lawful basis to include it; or
• contains malware or is intended to disrupt or misuse the service.

We may remove Content, decline to print a Book, or suspend or close accounts that breach this section.

We work to keep the service available and working well, but we do not guarantee it will always be uninterrupted or error-free. We may change, suspend, or withdraw features, and rely on third-party services (such as hosting, payment, sign-in, analytics, music and print partners) that we do not control.

Responsibility for Content sits with you. We are not responsible for the Content you or your Collaborators provide, for whether you hold the necessary rights or permissions, for the accuracy of any AI Content you approve, or for any claim arising from the Content in your Book. That responsibility rests with you as the Account Holder, as set out in sections 5 to 8.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We provide the service for your personal use, and we are not liable for business losses.

We are not responsible for third-party content or services reached through your Book, including playlists, streaming services and material accessed through QR codes, which are provided by others under their own terms.

What we do not limit. Nothing in these terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for our duties as a data controller, and for your statutory rights as a consumer, which cannot be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law, our total liability to you for any claim connected with a Book or the service is limited to the amount you paid for the Book or subscription period to which the claim relates.

Because you are responsible for the Content and for having the rights and permissions to include and print it, you agree to reimburse us for any reasonable losses, costs or claims we suffer that arise from Content in your Book, from your or your Collaborators' breach of these terms, or from your not having the rights or permissions you promised to have. We will tell you promptly about any such claim and will not settle it in a way that admits fault on your behalf without first discussing it with you.

We handle personal data in line with our Privacy Policy, which forms part of your agreement with us and explains what we collect, how we use it, how long we keep it, and your rights. Given the personal nature of the Content, please read it. Where you provide us with other people's personal data (for example, in photographs or Collaborator contributions), you confirm you have a lawful basis to do so.

The service uses third parties to provide hosting, storage, payment, sign-in, analytics, communications, music and playlist features, and printing and delivery. Your use of features provided by third parties may be subject to their terms, and we are not responsible for those services beyond our own obligations to you.

You may stop using the service and close your account at any time. We may suspend or end your access if you break these terms, if we are required to by law, or if continuing would expose us or others to legal risk. Ending the agreement does not affect orders already accepted or rights and responsibilities that have already arisen, including those in sections 5 to 8, 15 and 16.

We may update these terms from time to time as the service and the law change. If we make a significant change, we will update the date at the top and, where appropriate, let you know. The terms that apply to your order are those in force when you place it.

These terms are governed by the law of England and Wales. Disputes may be brought in the courts of England and Wales. If you live in another part of the UK, you may also bring proceedings in your local courts, and the mandatory consumer-protection law of your home nation continues to apply.

If you have any questions about these terms, or need to contact us about an order or your Content, please reach us at:

LEGAL NAME, trading as Roamoir

BUSINESS ADDRESS

Email: contact@roamoir.com

Website: roamoir.com